Microsoft's Partner Strategy Lead for Manufacturing, Ward Lawrence, joins Canvas GFX CEO Patricia Hume for a discussion on manufacturers' urgent need to transform the way the knowledge required to execute critical shop floor and field processes is communicated to front-line workers.
Today much of this knowledge is locked in legacy instructional content which often exists in immutable formats including hard copy and PDF. Meanwhile a new generation of manufacturing workers – digital natives who learn and consume information differently from their predecessors – are coming into the industry.
Manufacturers now need to find the most efficient way to unlock and update this critical knowledge, and future-proof it so it is easy to maintain and keep current, in a format that suits the new manufacturing workforce.
